We work with trusted global suppliers to bring you high-quality products at great prices.

Processing time: 1–3 business days
Estimated delivery time: 3–5 business days (UK)

• Once your order has been dispatched, you will receive a tracking number via email.
• Please note that during busy periods, shipping may take slightly longer.

We want you and your dog to be completely happy with your purchase.

If you are not satisfied, you may return your item within 14 days of delivery for a refund or replacement.

To be eligible:
• Items must be unused and in original condition
• Proof of purchase is required

To start a return, please contact us at pinepetsuk@gmail.com and our team will assist you.

Please note: Return shipping costs may apply unless the item is faulty or incorrect.

Your dog’s safety is our priority.

All of our products are made from pet-safe materials and designed for durability and safe play.

We recommend:
• Supervising your dog during play
• Choosing toys appropriate for your dog’s size and chewing strength
• Regularly inspecting toys for wear and tear

If a toy becomes damaged, discontinue use immediately.

Once your order has been shipped, you will receive an email with your tracking information.

You can use this to track your delivery in real time.

If you have not received your tracking details within 3–5 days, please contact us at pinepetsuk@gmail.com and we’ll be happy to help.

Please allow up to 48 hours for tracking updates to appear after dispatch.