Shipping Policy

Processing Times

Orders are typically processed within 48 hours after payment is confirmed.

Please note:

• Orders are not processed on weekends or public holidays.

• During busy periods, processing times may be slightly longer.

 

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Shipping Times

Estimated delivery times:

• United Kingdom: 4–7 business days

Shipping times are estimates and may vary depending on customs processing, courier delays, or seasonal demand.

 

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Shipping Costs

Shipping costs are calculated at checkout based on your location and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website.

 

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Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with tracking information (where available).

Please allow up to 48 hours for tracking updates to appear.

 

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Multiple Packages

Because some products may ship from different fulfilment centres, your order may arrive in separate packages.

If you receive one item before another, please allow a few extra days for the remaining items to arrive.

 

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Delayed or Lost Orders

If your order has not arrived within the estimated timeframe, please contact us at pinepetsuk@gmail.com

We will work with the courier and fulfilment partner to investigate the issue.

 

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Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for orders delivered to incorrectly entered addresses.